Frequently Asked Questions

Who are these programs for?

The Mothering Your Heart programs provides a private and supportive space for people from different backgrounds, each with their own unique story. Compassion, empathy and respect is encouraged for and by every member.

These programs are not for everyone, so please read through these FAQs and see how you feel.

The MYH programs are meant to be inclusive of many types of loss, with smaller private groups or communities of members who have experienced losses held within the main (also private) Mothering Your Heart community. 

There are separate private groups for people who have experienced infertility, loss in early pregnancy, loss in later pregnancy, during or after birth, and infant or child loss.

If you are unsure of whether a program would be the right one for you please contact me at [email protected]

I am trying to conceive, or I am pregnant - can I join?

If these descriptions resonate with your personal experience you are welcome to join. 

These programs aim to create a space that is safe and comfortable for people in many different situations, including those who cannot conceive, so we ask that above all everyone be sensitive to the experiences of others, but the groups are also moderated to maintain a respectful space.

If you join a program, you will have access to a community group that has been created for people who have gone through similar losses. There will always be a wide variety of circumstances so we ask members to follow certain guidelines to support a sense of respect and safety in each group.

Guidelines about language are posted and it is suggested that discussions about living children be approached with compassion and sensitivity. As well when you sign up you are offered the choice of joining a community with members who do or do not have living children, or if you are dealing with infertility and have not been pregnant, if these are sensitive topics for you.

My loss happened very recently. Can I join?

As these programs do not provide a substitute for medical, obstetric or midwifery care, therapy, counselling or other mental health services, you should consider waiting to join until 6-8 weeks have passed since your loss and/or until you are medically stable.

Joining earlier is possible and ultimately you are the one who will decide whether you would like to join, but joining too soon may be more difficult if you are still recovering physically.

You can easily cancel anytime and for any reason, through your member account site. See below for further details.

If you have questions, please ask.

Can I join if my loss happened many years ago?

Many women join months and years, even decades after their losses happened.  Please know you are welcome regardless of when your loss(es) occurred. 

Can I still register for the program without participating in the community?

Absolutely. One of the goals of Mothering Your Heart is to support you in finding out what works for you. Once you sign up you will find the link to join your program, and a separate link for the private community site. You are free to participate in the discussions and read or not read as many of the posts from others as you like.

There is no pressure at any time to participate, and the communities are open only to program members. 

If at any time you have questions please let me know, and know too that you can engage at your own pace and can change your preferences as you go.

What if I join in the community discussion and feel that my loss is more or less significant than other losses?

People can grieve the death of their babies and children deeply at any age or stage of pregnancy, including before conception in the case of infertility. Your loss is significant to you and that is what matters, just as each of us here have experienced losses that are significant to our own hearts.

MYH encourages members to not judge another's grief experience, regardless of how similar or different their experience is to or from your own. The discussion forum is carefully moderated to support members in feeling respected.

The guidelines for the community groups reflect the values of Mothering Your Heart, to support and acknowledge that everyone grieves differently and that every loss, every baby, every hope and dream matters deeply to someone.  

I have been diagnosed with depression, post traumatic stress, anxiety or something else. Can I still join?

Intense grief and emotional distress including depression, anxiety and traumatic stress is common after infertility and pregnancy, baby or child loss, with additional support often needed.

If you are working with a physician, midwife or mental health care worker (therapist, counsellor, psychologist or psychiatrist), please let them know you are considering taking this program. They (or you) are welcome to contact Mothering Your Heart as needed for more information about the suitability of this program, although it is in essence very similar to an informal support group or online support forum, with no therapy involved.

These programs, as mentioned, do not provide counselling, psychotherapy, therapy, midwifery or medical care. You will be focusing on ways to nurture yourself, explore your understanding of grief and loss, and interacting within a moderated group discussion space with other online community members if you choose to participate.

If you do not feel emotionally, mentally or physically stable you should discuss this program with your health care provider or access professional help before signing up for this program.

This is completely your choice.

I am having a very hard time and feel like I might hurt myself. What can I do?

If you are in a crisis and need immediate help, please either tell a loved one, go to your local hospital emergency room, see a local health care provider or call 911 or your local emergency service, depending what is available in your area.

If none of these are in your community, look up “crisis line” or “suicide hotline” and call, or have a loved one call for you. Because this is an international site we do not have an up to date list of numbers in all countries.

Grief and trauma can be VERY hard to cope with but there are people who want to help and who can walk with you until you begin to feel that you can manage – please call someone right away if you feel that you can't cope any longer.

Because this website and associated services including email are not monitored 24/7 we cannot provide crisis intervention.

What is your cancellation policy?

If you have signed up for monthly payments you can easily cancel your payment at any time from within your account with no penalty.  There are generally no refunds for monthly payments that have already been processed once the content for the month has been released, but please contact me if you have an exceptional circumstance.

If you have signed up for an annual plan please email me if you wish to cancel your account. Refunds will be issued on a pro-rated basis depending on the number of months remaining, minus an administration fee of $20.

You can change your billing information and other account details in your personal account site.

Questions about payments, cancellations or refunds can be sent to [email protected] or by using the form below.

Use this form for questions.

Please send me any questions or comments you have, or email me directly at [email protected]